Terms of service

Please read this information carefully to ensure a transparent and secure shopping experience and to be fully aware of the rules you need to follow.

1. Scope of the contractual agreement

When you browse and/or shop on our website, you're entering into a contract with daŭre jewellery. You’ll find below all necessary information and legal details about us :

Company name : ABACA STUDIO
Establishment unit name: daŭre jewellery
Legal form : private limited company
Headquarters : Avenue Herrmann-Debroux 40-42, 1160 Brussels - Belgium
VAT number : 0803.794.656

Placing an order for a product on our website implies that you have thoroughly reviewed and expressly accepted the GTC before proceeding, without necessitating a handwritten signature. Acceptance of the GTC is confirmed electronically through a mandatory checkbox at the end of the order process. This electronic acceptance serves as your signature and has the same legal validity as a handwritten signature, establishing a binding agreement between us and providing evidence of the entire order and associated costs.

Please be aware that the GTC may be subject to periodic updates. Therefore, we recommend you to review them before each purchase. The GTC applicable to your order will be those published on our website at the time of your purchase.

2. Prices

The prices indicated on our website are in euros, including VAT and shipping costs

3. Accepted payment methods

We accept all secure payments, including PayPal, American Express, and debit cards. Payment is charged once your order has been processed.

4. Orders

To place an order on our website, please follow these steps:

Explore our wide range of jewellery products by navigating through the categories or using the search bar to find specific items.
Click on the product you wish to purchase to view detailed information, including available sizes, materials, and pricing. If applicable, choose your size and possible other options.
Once you have selected your product, click the "Add to Cart" button. You can continue shopping and add more items to your cart or proceed to checkout.
When you are ready to complete your purchase, click on the shopping cart to review the items in your cart. Ensure all details are correct and make any necessary adjustments.
Click the "Checkout" button to proceed. You will be prompted to enter your shipping and billing information. If you have an account, you can log in to retrieve your saved details. If you are a new customer, you can create an account or proceed as a guest.
Shipping method will be automatically selected for you based on your delivery address.
Enter your payment details. Ensure that all information is accurate to avoid any delays in processing your order.
Since all orders made on our website are unreservedly subject to the GTC, we ask you to read them carefully before ticking the “I have read and accepted the terms and conditions” checkbox.
Review your order summary.. If you have a promo code or gift card, enter it at this stage. Once you are satisfied with the details, click the "Confirm my order" button to complete your purchase.

After placing your order, you will receive an order confirmation by email with your order number and summary. We are contractually bound only if you have received this order confirmation and if we have successfully received the payment corresponding to your purchase. It is therefore important that you keep this email for your records and to track your order. Your invoice will be provided in your package along with your purchase.

We reserve the right to refuse, cancel or terminate orders at any moment, subject to legitimate reasons under applicable law. For example, we may cancel an order if the payment failed or if we suspect any kind of fraud or breach of our GTC.

Once an order has been placed and confirmed, it cannot be changed or canceled.

5. Shipping and delivery

We commit to do our utmost to deliver your order within a reasonable timeframe. However, as we aim to conserve resources, we work with a limited stock. Most of our product are indeed crafted to order. Consequently, delivery times may vary depending on the availability of the product and your delivery address.

For specific made-to-order pieces such as engagement rings, please allow a 6 to8 weeks lead time.

We ship worldwide (excluding Russia and China) and offer complimentary international delivery.

For domestic shipping within the Benelux region, we partner with Mikkropaket, specialists in securely handling precious parcels and for international shipping we use DHL Express.

Shipping outside the European Union (EU) may incur additional duties or taxes. If you order from outside the EU, you will be considered the importer. The invoice will show a tax-exclusive price. Any local customs duties, import taxes, and other fees are your responsibility. We recommend contacting your local authorities for more information.

The security of the order delivery is one of our priorities. We remain responsible for the safekeeping and condition of your product until it is delivered to you. Transfer of ownership and risk of the products take place upon delivery of the products. Therefore, all purchases require a signature upon delivery. Proof that the products have been made available to you may be provided by any legal means and in particular by the carrier’s tracking system.

6. Right of withdrawal and returns

If you are not entirely satisfied with your purchase, we offer a return and refund policy under the following conditions:

The right of return applies only to products expressly indicated as “returnable” or “in stock” on our website. Custom-made or engraved jewellery cannot be returned due to their personalized nature.
You have 14 days from the date of delivery to return your purchase.
To initiate a return, please contact our customer service team at info@daure.com to obtain a return authorization number and detailed instructions on how to return your item. If you wish an exchange, please indicate it in your message.
The product must be returned in perfect condition, in its original packaging, and with all original tags and labels attached. The item must not show any signs of wear, damage, or alteration. Please mention the return authorization number we provide you.
We offer the return shipping costs. Returns must be made in accordance with our instructions, including the use of our designated carrier or return method. You are responsible for retaining proof of shipment and for ensuring that the return instructions have been properly followed.

Upon receiving the returned item, we will inspect it to make sure it meets the return criteria. If we determine that the item has been worn or damaged, we reserve the right to refuse the return.

Once the returned item has been inspected and approved, we will process your refund within 15-20 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, as they are paid directly to the carrier.

7. Defective or damaged item

We take great care in packaging and shipping your jewellery to ensure it arrives in perfect condition. However, if you receive a damaged or defective item, please follow these steps to resolve the issue:

Immediately contact our customer service team at info@daure.com. Provide your order number, a detailed description of the damage or defect, and, if possible, include pictures of the item and its packaging. This will help us assess the situation quickly and accurately.
Our customer service team will guide you through the process of returning the damaged or defective item. They will provide you with a return authorization number and instructions on how to send the item back to us.
Carefully repackage the item in its original packaging, including any tags, labels, and accessories that came with it. Make sure to include a copy of the original invoice and the return authorization number.
Follow the instructions provided by our customer service team for shipping the return. We recommend using a trackable shipping method to ensure the item reaches us safely.

Once we receive the returned item, our quality control team will inspect it to confirm the damage or defect. If the item is found to be damaged or defective, we will either send you a replacement at no additional cost or issue a full refund, including any shipping fees you incurred.

We aim to process returns within 7 business days and send replacements or refunds within 5 to 10 extra business days. You will be notified via email once the inspection is complete and the replacement or refund has been processed.

Please be aware that slight variations in appearance may occur between your jewellery piece and the pictures displayed on our website. Factors such as lighting, screen resolution, and natural material variations can lead to subtle differences in color, texture, or finish. Such differences do not qualify as defect.

8. Resizing

If the chosen size does not fit, we provide free resizing for engagement rings. For all other jewels (i.e. rings, bracelets and necklaces) resizing may require remaking the entire piece, which involves additional costs and shipping fees. Therefore, we will provide you with a quote for the resizing work.

If you agree with the provided quote, your item must be returned as follows:

You have 14 days from the date of delivery to ask for a resizing of your item.
To initiate a return for resizing, please contact our customer service team at info@daure.com to obtain a return authorization number and detailed instructions on how to return your item and pay for resizing.
You have 7 days after having received a return authorization to return the item to be resized.
The product must be returned in perfect condition, in its original packaging, and with all original tags and labels attached. The item must not show any signs of wear, damage, or alteration. Please mention the return authorization number we provided you.
You are responsible for the shipping costs (excluding for engagement rings). We recommend using a trackable shipping method to ensure the safe return of the item. You remain responsible for the returned item until it is received by us.

9. Guarantees

Our jewellery is crafted to be worn every day and destined to be heirlooms for your next generation. All creations are meticulously handmade with deep respect for tradition by master artisans in our Antwerp atelier. Our chains are made in Italy and Spain by suppliers who are members of the “Responsible Jewellery Council.”

As they are graded and tested exactly the same as mined diamonds, we carefully preselect our stones to offer you only the highest color (E-F) and clarity (VS1-VS2/VVS1-VVS2).

Each diamond over 0,50 carat comes with a certificate of authenticity from the HRD Antwerp, Diamond High Council.

All our jewellery are made with 18k certified recycled gold. 18k gold is the ultimate mark of luxury - unsurpassed in purity, durability and radiance. Renowned for its capacity to be melted and reshaped without degradation.

We offer a 2-year repair warranty for any defect or damage with valid proof of purchase. We repair your jewellery and, if repair is not possible, we replace it. The warranty does not cover surface scratches, missing components or any damages resulting from misuse or causes by accident or neglect. Please address any repair request to info@daure.com. For more information concerning the return process of a defective or damaged item please refer to the return policy above.

If your product is not under warranty anymore, we still offer repair services upon request and based on a quote. Post-warranty repairs include the repair, the verification of the stones setting, the weld control, the polishing and the surface treatment that will restore your jewellery to its original appearance.

While we stand behind the quality of our products, we cannot be held responsible for any direct or indirect damages that may occur from your purchase. Our liability is limited to our 2-year warranty and the amount you paid for the order. Additionally, in the rare event of unforeseen circumstances beyond our control, known as force majeure, we cannot be held liable for any non-performance of our obligations.

10. Website use

This section sets out the rules that we ask you to respect when using our website (whether you order products or just browse) :

You agree to comply with all applicable local, national, and international laws and regulations as well as our GTC and policies regarding the use of our site and the purchase of our products.
The jewellery available on our site is intended for personal use only. Bulk purchases for resale purposes are strictly prohibited. Any unauthorized commercial activity will be considered an abusive use of our site.

We reserve the right to limit the quantities of products purchased by a single person or sent to the same postal address or IP address. These restrictions may apply to orders placed by the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

It is your responsibility to maintain the confidentiality of your account information, including your password, and to restrict access to your computer to prevent any unauthorized use of your account.
The use you make of our website is at your own risk. We will not be liable for any damages arising from it, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages. Besides, we reserve the right to update, modify or withdraw our website or its content without notice and, from time to time, we may restrict access to all or parts of our website. We will not be liable if, for any reason, our website is unavailable at any time or for any period.
You may link to our website, provided you do so in a way that is fair and legal and does not harm our reputation or take advantage of it. You should refrain from establishing a link to our website in a manner that suggests any form of partnership, association, approval, or endorsement on our part where none exists.

11. Intellectual property

All content on our website, including visual, textual, or auditory (such as sounds or music) elements as well as our jewellery designs, is the exclusive property of daŭre or the respective intellectual property rights holder, and is protected by intellectual property law and copyright.

Reproduction, distribution, or modification of our jewellery, website content or trademark without our prior written consent, is strictly prohibited and may result in legal action.

12. Cookies

Cookies are like little bits of data that websites leave on your device (like your computer, tablet, or phone) when you visit them. These digital cookies can't identify you personally, but they do help your browser remember things about your visit.

It can only be read by its issuer and allows, during its period of validity, to recognize your browser during your visit or during a subsequent visit.

Cookies have different jobs. They save you from having to enter your information every time you come back to our site, which makes browsing a breeze. They also help you move around our website more easily. Plus, some cookies even personalize the content you see, making sure it matches your interests and preferences.

It is possible to block, delete, or disable these technologies if your device permits. You can manage cookies and your corresponding preferences in your browser settings or on our website’s cookie consent tool. For guidelines about how to do this, please refer to the information about your browser, for instance:

When you visit our website and depending on your consent, we will use the following cookies:

Strictly necessary or essential cookie

These cookies are essential for technical reasons for you to surf on our website. Without these cookies our website will not work properly. Considering this technical necessity, only an information obligation applies to these cookies. These cookies are placed once you visit our website.

Preferences or functionality cookies

These cookies allow our website to remember choices you have made and to give you an optimal browsing experience. These cookies are generally placed in response to actions you have taken and that constitute a request for services, such as, the language you have chosen. You may configure your browser to block or be informed about the existence of such cookies. However, certain parts of our website may then be affected.

Performance or statistical cookies

These cookies collect information about the number of visits and the sources of traffic on our website to enable us to analyze and improve the functions of our website. They also allow us to determine which pages are the most or the less visited and how visitors browse on our website. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. If you refuse these cookies, we will not be informed of your visit on our website.

Marketing cookies

These cookies enable us (first-party cookies) to collect information about you and to track your online activity. They can be used to determine a profile based on your interests and to suggest more relevant advertising.

Social media cookies

These cookies are activated by the services proposed on the social media platforms that we have added on our website in order to allow you to share our website content with your network and friends. These cookies also enable us to monitor your navigation on other websites and to determine a profile based on your interests. This may affect the content and messages displayed on the other websites that you visit. If you refuse these cookies, it is possible that you will not be able to use and see the share-functions.

If you do not want our sites to save cookies allowing interaction with social networks, you can express your choice directly on :

o Facebook (https://www.facebook.com/about/privacy/)

o Twitter (https://twitter.com/privacy?lang=fr)

o Google (https://support.google.com/accounts/answer/61416?hl=fr)

o Linkedin (https://fr.linkedin.com/legal/cookie-policy?)

o Youtube (https://support.google.com/accounts/answer/61416?hl=fr)

13. Privacy

We take customer privacy and data protection very seriously. We are committed to making every effort to ensure the security of your personal data, including preventing it from being altered, damaged or disclosed to unauthorized third parties. Our approach to safeguarding your personal information includes the following key measures:

Data collection, use and purposes:

We collect only the information necessary to process your orders and enhance your shopping experience. This includes details such as your name, address, email, payment information and any other personal data you choose to provide to us. We use this data to fulfill your orders, manage your account, and provide you with relevant updates and promotions.

Besides, we process your personal data for marketing purposes, i.e. to provide you with relevant updates, promotions, and other advertisements. These communications will only be sent via e-mail, SMS, WhatsApp or other person-to-person electronic communication channels if you explicitly consented to receiving such communications, promotions, offerings, newsletters and other advertisements.

We also process your personal data to perform statistical analyses so that we may improve our website, advertisement, products and services or to develop new products and services.

Finally, we process your personal data to comply with legal obligations or to comply with any reasonable request from competent law enforcement agents or representatives, judicial authorities, governmental agencies or bodies, including competent data protection authorities.

Data Storage and Security : All customer data is stored securely on our servers, which are protected by advanced security measures including encryption, firewalls, and secure access protocols. We regularly review and update our security practices to address emerging threats and ensure the highest level of protection for your data.

Third-Party Access : We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as necessary to complete your transactions and manage our services. Trusted third parties who assist us in operating our website and conducting our business (such as payment processors and shipping companies) are required to keep this information confidential and use it solely for the purposes for which it was provided. For example, we share your data with our logistics team to help us deliver your order as quickly and efficiently as possible. We also share our data with our development team to help us troubleshoot computer problems.

Your rights :

You have control over your personal information. You can access, update, or delete your data by logging into your account on our website or by contacting our customer service team. Additionally, you can manage your communication preferences to opt-out of marketing emails and newsletters.
You always have the right to withdraw your earlier given consent for the processing of your personal data. You have indeed the right to oppose to the processing of personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. If the intended processing qualifies as direct marketing, you have the right to oppose to such processing free of charge and without justification.
You also have the right to ask that any personal data pertaining to you that are inaccurate, are corrected free of charge.
You have the right to request that personal data pertaining to you be deleted if these data are no longer required in the light of the purposes outlined hereabove or if you withdraw your consent for processing the data. However, we will evaluate a request for deletion against : (i) overriding our interests or any third party and/or (ii) legal or regulatory obligations or administrative or judicial orders which may contradict such deletion.
Instead of deletion you can also ask that we limit the processing of your personal data if (a) you contest the accuracy of the data, (b) the processing is illegitimate, or (c) the data are no longer needed for the purposes mentioned hereabove.
In certain cases listed in detail in Article 20 of the GDPR, you have the right to receive your personal data in a structured, commonly used and machine-readable format. In addition, you also have the right to transfer this data to another controller or to have it transferred to us if this is technically possible.
Pursuant to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority, if you consider that the processing of your personal data constitutes a breach of the data protection provisions. The right to lodge a complaint can be exercised with a supervisory authority in the Member State where you are normally resident, where you work or where the breach is alleged to have taken place. The supervisory authority in Belgium is the Data Protection Authority (https://www.privacycommission.be/citoyen).

Exercise your rights : If you wish to submit a request to exercise one or more of the rights listed above, you can send an e-mail to privacy@daure.com. An e-mail requesting to exercise a right will not be construed as consent with the processing of your personal data beyond what is required for handling your request. Such request has to clearly state which right you wish to exercise and the reasons for it if such is required. It should also be dated and signed, and accompanied when requested by law by a digitally scanned copy of your valid identity card proving your identity.

Compliance with Laws: We comply with all relevant data protection regulations, including the General Data Protection Regulation (GDPR).

Privacy Policy Updates: we may update our privacy policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes and provide the updated policy on our website.

Contact: If you have any complaint regarding our processing of your personal data, please feel free to contact us via e-mail at privacy@daure.com.

14. Applicable Law and jurisdiction

We are committed to resolving any issues you may encounter in a fair and timely manner.

If you have a complaint or dispute regarding your purchase or our services, please contact us at info@daure.com. We will work with you to understand the issue and find a satisfactory resolution.

If we are unable to resolve the dispute amicably within 30 days, it will be governed by Belgian law and the courts of Belgium will have exclusive jurisdiction.